ROLE PROFILE

If we are not hiring people who are more on the ball, even funnier and with more knowledge than we currently possess, we cannot grow as a company.

Rehab is an experience design and creative tech agency based in London. We focus on delivering the highest quality innovative digital and integrated creative technology work for our global clients, which include Nike, Google, Meta, WarnerMedia and Estee Lauder among many others.

We're looking for a Digital Producer to join the team. The ideal candidate will have the relevant digital/tech product build experience to join our production team. This person should have experience running digital design and development projects, this could be websites, apps or platforms, experience with a variety of technologies is a bonus. This role reports into the Head of Production.

RESPONSIBILITIES

The key responsibilities of the Midweight Digital Producer are as follows:

• Be client-facing where required, with excellent networking, communication and presentation skills. Work closely with Client Services and Business Development to maintain and develop an excellent client relationship, to allow for new business opportunity development.

• Act as a liaison between technical and non-technical teams, both internally and externally.

• Foster a close and collaborative working relationship with project teams, Client Services counterparts and the wider Production, Operations and Finance teams.

• Able to adopt and understand the agency processes and systems to effectively work into them, and be comfortable suggesting and actioning improvements to ways of working where relevant.

• Create and manage detailed Scopes of Work (SoW’s) and Change Requests and communicate the detail to clients.

• Create and manage detailed project plans including budgets, resource requirements and timelines.

• Identify and steward brand objectives and project needs.

• Write requirements documentation for projects, and agree priorities across relevant disciplines.

• Manage forecasting budgets and resource requirements with the leads of the relevant disciplines.

• Manage the day-to-day activities of digital builds, such as mobile applications, web experiences, voice skills and other innovative digital products. There is also the potential for integrated projects involving content creation (copy, video, animation, illustration and campaign assets).

• Effectively coordinate with the client-side team and internal operations to oversee delivery, security, policy, legal, data and technical requirements.

• Engage closely and collaboratively with designers and conceptual creatives, UX, developers and QA to shape product roadmaps and execution schedules.

• Facilitate sprint planning where appropriate, outputting sprint plan with sprint goals and deliverables.

• Manage daily workflow and stand-up’s whilst allocating tasks to the team and managing progress and budget, and regularly report on the progress of the project.

• Identify opportunities to improve and grow the product or project from within the delivery process, both technically and strategically.

• In collaboration with the analytics, strategy and UX team, closely monitor all analytics that will help guide product or future iteration decisions.

• Oversee end-to-end process from brief to delivery of new features/feature improvements/bug fixes, including third parties where appropriate.

• Manage third party vendors, including consultants, contractors, and product vendors as necessary during the delivery of projects.

• Drive a continuous improvement culture, and facilitate scrum events including sprint reviews and retrospectives.

• Own any delivery considerations and scoping.

WHO WE ARE LOOKING FOR

• Someone who truly lives our company values which are: Bold, Collaborative, Innovative, Inquisitive, and Entrepreneurial.

• A minimum of four years solid experience as a Producer/Project Manager, ideally working in creative, digital or tech agencies. Client-side experience would be a bonus.

• Excellent networking and communication skills, with the ability to be a trusted advisor and influence decision-making with internal and external stakeholders.

• A genuine passion for people, brands, production, creativity and tech.

• Experience running a variety of digital projects, from apps to platforms, using a variety of technologies.

• Knowledge of all phases of digital development from concept to information architecture to design, development, and QA. Integrated experience is a bonus.

• Experience in effectively prioritising and managing multiple projects simultaneously in a fast-paced environment.

• Not phased by working at scale, with distributed teams, budgets, and with varying lengths of lead times and deadlines.

• Have experience of a variety of project management methodologies from Agile, Kanban, Lean and Waterfall, and how to augment, adapt and apply their experience them effectively.

• Highly process driven and obsessive about detail.

• Strong data and spreadsheet skills are essential.

• Experience with resource planning, budgeting and delivery reporting.

• Ability to use own initiative and be a creative problem solver, but knows when to ask for support.

• Not phased by the fast-paced nature of the creative and technology industries, and is able to embrace constant change with a calm and agile approach.

• Proactive and driven to succeed.

• Professional, reliable and excellent time management with the ability to prioritise effectively.

• Excellent computer skills - familiar with Google Suite, Microsoft Office, and project management tools such as Jira and Trello.

WHAT WE CAN OFFER YOU

• A competitive salary.

• Company pension scheme.

• Competitive maternity policy.

• 25 days annual holiday entitlement with additional discretionary days off.

• Additional schemes include: Private Medical & Dental, Cycle to Work, Season Ticket Loan, Eye Care Vouchers, and Employee Assistance Programme - a confidential 24/7 counselling line.

• Flexible working.

• Hybrid working.

• Creative office in Shoreditch. (please note that teams are currently predominantly WFH and occasionally working from the office to support the business needs).

• Bright, professional and friendly team.

• Participation in our regular Hackweeks and company-wide Hackathons.

MORE ABOUT US

Rehab is a service design and digital product agency specialising in consumer experiences and digital innovation for Global brands. We’re based in Shoreditch, London.

We take a user first approach to solve brand and business challenges. Our innovative process called Triage helps us strategically identify and create services, products or experiences that give our clients an unfair advantage. We build, iterate and maintain these solutions to help tech companies be more innovative and enable non-tech companies to better serve their consumers and start to behave like a tech company.

Our aim is to create work to inspire rather than interrupt so it plays a more meaningful role in people’s everyday lives.

At Rehab, we truly live and breathe our company values which are to be Bold, Collaborative, Innovative, Inquisitive, and Entrepreneurial. We work with global clients including Nike, Google, Meta, WarnerMedia, Roche, Bacardi and Estee Lauder, among others. Through our work we’ve been honoured with industry awards including an Emmy, Gold Cannes Lions, Deloitte Technology Fast 50, and Digiday.

Visit our website for further reading.

RECRUITMENT PROCESS

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you to meet with key members of the Rehab team about the role over Google Hangouts, and to see if we’re a good fit for each other.

With the COVID-19 situation our teams are predominantly working remotely, and as such we’ll help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.